Privacy Policy

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests

other information relevant to customer purchases

What we do with the information we gather

We require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our services.
We may periodically send other information which we think you may find interesting
using the email address which you have provided.
From time to time, we may also use your information to contact you about purchases or bookings. We may contact you by email, phone.

Security

We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know
when you visit a particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes and dislikes by
gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse
data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed
from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which
pages you find useful and which you do not. A cookie in no way gives us access to your
computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of the website.

Tracking

We use Google analytics to track what areas of the site our users use. All of this tracking is anonymous and we delete the data after 48 days.

If you would not like to be tracked please install the chrome analytics disabling plugin.

Contacting us

When filling out our contact form your details will be emailed to one of the team. We will use the details to respond to your enquiry. If you would like these details removed please email or call us.

Purchasing or Booking a room

When booking or purchasing with us we store the data you fill in.
This is stored on our secure, encrypted server and is only accessed by staff internally.
All data is kept for statistics and is backed up nightly.
If you would like your data to be removed please contact us and we will delete all your personal data – data stored in backups will be removed after 14 days due to our backup cycle.

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Terms & Conditions

ORDERS AND PAYMENT

When you give The Bull your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card to order from us. All payments made to The Bull on our website are managed securely by Stripe. You can pay by Visa, MasterCard, and American Express. We reserve the right to reject or cancel any order. If this happens we will contact you to explain why and refund any money you have paid us for that order.

REFUNDS AND RETURNS

Gift vouchers cannot be returned of refunded.

Terms of use

Our gift vouchers may be used towards purchases of food, drink and accommodation at The Bull. All gift vouchers are valid for a period of 12 months from the date of purchase. Gift vouchers must be used by the expiry date stated. Vouchers must be redeemed against one purchase and change cannot be given.

DELIVERY

Vouchers can be bought and collected from The Bull free of charge

Vouchers are mailed 1st class in a branded gift box for a charge of £4.95. Vouchers cannot sent by email.   If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. Delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions. We cannot supply VAT receipts for gift voucher purchases. Receipts can be issued on the redemption of the voucher.

PRIVACY

We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfill your order e.g. couriers. We'll never ever sell your data. We may from time to time email you about any offers or promotions that we are running.

PRODUCTS AND PROMOTIONS

Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated. We reserve the right to change or withdraw products offered by us and that are displayed on our website without notice.