What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer purchases
What we do with the information we gather
We require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our services.
We may periodically send other information which we think you may find interesting
using the email address which you have provided.
From time to time, we may also use your information to contact you about purchases or bookings. We may contact you by email, phone.
We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know
when you visit a particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes and dislikes by
gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse
data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed
from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which
pages you find useful and which you do not. A cookie in no way gives us access to your
computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of the website.
We use Google analytics to track what areas of the site our users use. All of this tracking is anonymous and we delete the data after 48 days.
If you would not like to be tracked please install the chrome analytics disabling plugin.
When filling out our contact form your details will be emailed to one of the team. We will use the details to respond to your enquiry. If you would like these details removed please email or call us.
Purchasing or Booking a room
When booking or purchasing with us we store the data you fill in.
This is stored on our secure, encrypted server and is only accessed by staff internally.
All data is kept for statistics and is backed up nightly.
If you would like your data to be removed please contact us and we will delete all your personal data – data stored in backups will be removed after 14 days due to our backup cycle.